Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your organization. The amount and type depend on how you interact with us.

• Contact details you provide such as name, business email, phone number, company, and role when you fill in a form, request a proposal, or book a call.
• Project information you share with us during discovery, scoping, and delivery.
• Technical data collected automatically when you browse our site, including IP address, device and browser type, pages visited, and approximate location.

2. How We Use Your Information

We use the information we collect to respond to your enquiries, prepare proposals, deliver and support our engineering services, improve our website, and meet our legal and contractual obligations.

Where you have opted in, we may also send you occasional updates about our services. You can unsubscribe at any time.

3. Data We Process on Behalf of Clients

When we build or operate software for a client, we may process personal data that belongs to that client and its users. In those engagements we act as a data processor and handle that data strictly according to the client’s written instructions and our contract, never for our own purposes.

4. Legal Basis for Processing

Depending on the context, we process personal data on the basis of your consent, the performance of a contract, our legitimate business interests, or compliance with a legal obligation.

5. Sharing of Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business such as hosting, analytics, and communications tools and only to the extent necessary. These providers are bound by confidentiality and data-protection obligations.

We may disclose information where required by law, to protect our rights, or to investigate fraud or security incidents.

6. International Transfers

Vertex operates from Ethiopia and works with clients and partners around the world. Your information may be processed in countries other than your own. Where we transfer data internationally, we take appropriate steps to ensure it remains protected to the standard described in this policy.

7. Data Security

Security is designed into everything we build. We protect personal data using encryption in transit and at rest, access controls, network protections, and regular security reviews. No system is perfectly secure, but we work continuously to safeguard the information entrusted to us.

8. Data Retention

We keep personal information only for as long as needed for the purposes set out in this policy, or as required to meet legal, accounting, or contractual obligations, after which it is deleted or anonymized.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below.

If you are in the EU/EEA, you also have the right to lodge a complaint with your local data-protection authority.

10. Third-Party Links

Our website may link to third-party sites we do not control. This policy does not cover those sites, and we are not responsible for their content or privacy practices. We encourage you to review their policies.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through the contact page on this website.